Hibajje FAQ — all your questions
All Answers in One Place

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — you will receive an OTP or a reset link. Use it to set a new password. The entire process takes just 2–3 minutes.

No. Under Hibajje's policy, each person may only register one account. Creating multiple accounts may result in all of them being permanently closed and any balance being forfeited. Enjoy all the benefits with a single account.

KYC verification is required to confirm your identity and keep your account secure. It protects you against fraud. Simply upload a photo of your National ID or passport to complete verification. Large withdrawals are not available without completing KYC.

If your account is closed, contact our 24/7 support team right away. Explain the situation and provide any required documents. In most cases, the issue is resolved within 24 hours.

The minimum deposit on Hibajje is just BDT 200. That's enough to start playing and qualify for a deposit bonus. Larger deposits give you the chance to earn even bigger bonuses.

Deposits are usually credited to your account within 5–10 minutes. If it has not arrived after 30 minutes, contact support chat with a screenshot of your payment. Providing the transaction ID helps resolve issues faster.

Hibajje does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their own transaction charges. These charges vary depending on the provider's own policies.

The minimum withdrawal amount on Hibajje is BDT 500. Withdrawals of any amount can be made once your KYC verification is complete. Additional verification may be required for larger withdrawal amounts.

Common reasons for a rejected withdrawal include incomplete KYC, an incorrect account number, or unmet rollover requirements. Check the notification for the reason, correct the issue, and resubmit your request. Contact support if you need further assistance.

Mobile banking withdrawals (bKash, Nagad) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Processing may take a little longer during peak periods — if it exceeds 24 hours, please contact support.

Rollover means you must place a certain amount in wagers before withdrawing your bonus. For example, a 5x rollover on a BDT 1,000 bonus means you need to place BDT 5,000 in total bets before the bonus can be withdrawn as cash.

Logging into Hibajje every day automatically unlocks your daily bonus. The bonus amount increases with consecutive logins. Weekly and monthly bonuses are also available — visit the Promotions page for details.

Free spins are generally awarded for specific slot games. The eligible games are listed in the promotion offer. You can check your free spin balance and the games available to you on the Bonus page or in your account dashboard.

Yes, all games on Hibajje are verified by third-party auditors and are completely fair. Slot games typically have an RTP (Return to Player) of 95%–98%. Full details including RTP are available on each game's information page.

Yes. Hibajje's Live Casino is fully mobile-optimized. You can play with live dealers in real time from any Android or iOS smartphone. Download the Hibajje app for an even smoother experience.

Hibajje offers betting on all major sports worldwide, including cricket, football, tennis, badminton, and kabaddi. Live betting is also available for popular Bangladesh cricket events such as the BPL, IPL, and international series.

Yes, Hibajje supports 2FA. You can enable it from your account settings. An OTP is sent to your mobile each time you log in, so even if someone knows your password, they cannot access your account.

If you notice any suspicious activity, change your password immediately and notify our support team. You can also request a temporary account lock. Never share your password or OTP with anyone — Hibajje staff will never ask for your password.

VIP members enjoy: exclusive bonuses, faster withdrawal processing, a dedicated account manager, invitations to special tournaments, and higher deposit and withdrawal limits. Bonus rates also increase at higher VIP tiers.

Yes, accumulated loyalty points can be converted into cash bonuses or free bets. Conversion rates vary by VIP tier — the higher your tier, the more your points are worth. Visit the VIP page for details.

To install the APK on Android, first go to Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to begin installation. Once done, turn Unknown Sources off again. If you run into any issues, check the detailed guide on our download page.

Yes. The Hibajje website is fully mobile-responsive. You can visit hibajje.onl directly via Chrome, Firefox, or Safari to access all games, deposits, and withdrawals. That said, the app gives you the added benefit of push notifications and faster loading.

When you open the app, you'll receive an automatic notification if an update is available. Tap the "Update" button to download the latest version. Alternatively, you can go directly to the download page and install the new APK manually.